Link to the Course:
https://www.coursera.org/learn/technical-support-fundamentals/
Learning Objectives
Week 1
- Understand why and how humans went from counting using manual methods to calculating data with computers.
- Describe what binary is and how we use it to communicate with computers.
- Understand what the layers of computer architecture are.
- Convert binary numbers into decimal form.
Week 2
- Describe the main components that make up a computer and how they work together.
- Understand how the CPU takes instructions and executes them.
- Describe how binary data physically travels throughout a computer.
Week 3
- Know what the main components that make up an operating system are. Understand the boot process of an operating system.
- Be able to install an operating system.
- Create a file using the Windows and Linux operating systems.
Week 4
- Recognize the positive as well as negative impacts of the Internet such as privacy and security.
- Understand the basics of computer networking.
- Understand the basics of how data travels across the Internet.
Week 5
- Be able to install software on Windows and Linux.
- Understand the main components of software and how they work.
- Describe how computers use instructions to process input and produce output.
- Describe how a program breaks down into instructions for the CPU.
Week 6
- Be able to effectively troubleshoot an issue using the troubleshooting methods learned.
- Be able to empathize with a user and utilize soft skills for an excellent customer service experience.
- Understand why documentation is an important aspect of an IT role.
About the Course: This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
By the end of this course, you’ll be able to:
- understand how the binary system works.
- assemble a computer from scratch.
- choose and install an operating system on a computer.
- understand what the Internet is, how it works, and the impact it has in the modern world.
- learn how applications are created and how they work under the hood of a computer.
- utilize common problem-solving methodologies and soft skills in an Information Technology setting.